Legal

Accessibility Assistance

We are committed to providing an accessible and inclusive experience for patients and visitors. We are striving for the highest level of accessibility for people with disabilities and making every reasonable effort to ensure that all of our websites are accessible by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

Digital Accessibility Statement

Currently, we are in the process of updating our websites to implement relevant portions of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.2, as our web accessibility standard. The accessibility of our websites will be programmatically evaluated, as well as tested with assistive technology, including but not limited to screen readers and screen magnifiers. We will also test our sites with users with disabilities who use these technologies. These processes will facilitate accessibility for everyone, regardless of disability or device used to access information on our websites.

On an ongoing and periodic basis, we will audit our websites to ensure conformance with our web accessibility standard and/or to identify where support and guidance is needed to facilitate website accessibility efforts.

Accessibility Assistance Requests

If you cannot access content or use features on our website due to a disability, please report your accessibility issue below. For all other inquiries, please visit our general Contact Us page.

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ADA Accessibility Accommodation & Assistance Requests

Use this form to report a disability related accessibility issue or use this form to report an accessibility issue with our website or request assistance using our website. All fields with an asterisk (*) are required.

What type of assistance do you need?*

Request assistance or an accommodation Report an accessibility issue

Origin of Record

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URL / Website where user experienced an accessibility issue*

i.e., hcahealthcare.com

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(i.e. PC, iPhone, Android, Tablet, etc)

Assistive Technology Used*

Screen reader Screen magnification software Text reader Speech input software Alternative input devices

Other: Other Value

Assistive technology is a generic term that describes tools used by people with disabilities to accomplish tasks

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*The terms "HCA," "we" and "our" as used in this policy refer collectively to HCA Healthcare, Inc. and its affiliates. All operational activities are performed by such affiliates and their employees.

Effective: June 13, 2016

Updated: March 25, 2024

Terms of Use

Updated as of October 18, 2022

Welcome. These Terms of Use (these “Terms”) apply to this website (“Website”), our portals, our SMS text notification services, and any other services provided by HCA Healthcare, Inc. and/or any of its affiliates (“we”, “us”, or “our”)(collectively, our “Services”). Please read these Terms carefully before using the Services. Additionally, you must read, agree, and accept the terms of our Privacy Policy.

Acknowledgment

You acknowledge (a) that you have read and understood these Terms and (b) that these Terms have the same force and effect as a signed agreement.

By using our Services, you are agreeing to these Terms. Please read them carefully.

These Terms may have changed since you last used our Services. Your use of our Services is subject to your compliance with these Terms. These Terms apply to all visits to our Website and all uses of our Services, including (but not limited to) all associated content, information, recommendations, and/or services provided to you by or through our Services.

By accessing and using our Services, you hereby agree to these Terms in their entirety. You may not use our Services (or any part thereof) if you do not agree to be bound by these Terms.

BY ACCESSING OR USING THE SERVICES IN ANY WAY, INCLUDING WITHOUT LIMITATION, BROWSING THE WEBSITE, USING ANY INFORMATION, OR SUBMITTING ANY CONTENT OR PERSONAL INFORMATION VIA THE WEBSITE, YOU AGREE TO AND ARE BOUND BY THE TERMS, CONDITIONS, POLICIES, AND NOTICES CONTAINED IN THESE TERMS, INCLUDING CONDUCTING THIS TRANSACTION ELECTRONICALLY, CERTAIN THIRD-PARTY TERMS AND CONDITIONS, DISCLAIMERS OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, BINDING ARBITRATION, VENUE SELECTION, AND A CHOICE OF TENNESSEE LAW. YOU REPRESENT AND WARRANT THAT YOU POSSESS THE LEGAL RIGHT AND ABILITY TO AGREE TO THESE TERMS.

Use of Services; No Medical Advice

The information contained in or provided by our Services is offered solely for your consideration, and is subject to your verification. It is not to be taken as a warranty or representation by which we assume legal responsibility, nor do we grant permission to use or practice anything contained therein, nor recommend such use or practice. You expressly acknowledge and agree that we are not responsible for the results of any decisions made based on your use of the Website or receipt of our Services.

OUR SERVICES ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER. DO NOT USE INFORMATION PROVIDED VIA OUR SERVICES TO DIAGNOSE OR TREAT A HEALTH CONDITION OR DISEASE WITHOUT CONSULTING A QUALIFIED HEALTHCARE PROVIDER. THERE IS NO PHYSICIAN-PATIENT RELATIONSHIP ARISING SOLELY BY VIRTUE OF USING THE SERVICES. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ VIA THE SERVICES. DO NOT USE OUR SERVICES FOR MEDICAL EMERGENCY SERVICES. IN AN EMERGENCY, CALL 911, YOUR PERSONAL PHYSICIAN, AND/OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.

Changes to these Terms

We reserve the right to revise and update these Terms at any time without notifying you. As such, please periodically review these Terms, our Privacy Policy, Acceptable Use Policy, and any other policies that may be posted on this Website, each of which are accessible via the Website homepage. Continued usage of our Services will be considered acceptance of any changes. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms on particular pages at this Website.

Minimum Age Requirement

Our Services are not intended for users under the age of 13. We do not knowingly collect information from users under the age of 13. Users under the age of 13 are expressly prohibited from submitting their information to us via the Services or using portions of the Website or Services that require registration.

Ownership of Services

Our Services, including all associated information related to our Services, are the property of us and/or our affiliates and licensors. Our Services are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. All rights reserved.

The contents of our Services may be viewed and accessed only for your personal, non-commercial use, provided that all copyright and other proprietary notices are retained on any copies made of the materials. The materials and information available via our Services may not be modified in any way, and may not be reproduced, distributed or used for any public or commercial purpose unless expressly permitted by us in writing. Any use of the materials or information available via our Services for any other purpose is prohibited. Nothing herein shall be construed as conferring by implication, estoppel, or otherwise, any license or right under any copyright, patent, trademark or other proprietary interest of us or other third parties. If you breach any of these Terms, your authorization to use our Services is terminated and you must immediately destroy any downloaded or printed materials.

Trademarks

All of our or our affiliates’ trademarks, service marks and trade names (“Trademarks”) are trademarks or registered trademarks that belong to us or our affiliates, unless stated otherwise. You may not use or display the Trademarks for any purpose, including but not limited to, in advertising or publicity pertaining to distribution of materials via our Services, without our prior written consent. Any other trademarks appearing on third party websites linked to by our Services are the property of the respective owners or operators of those third party websites.

User Conduct

By using the Services, including any content and services available through it, you agree that you shall not:

• (a) delete, modify, hack, or attempt to change or alter any of the Services;
• (b) attempt to access accounts, computer systems, or networks connected to any of our servers or to the Services, through hacking, password mining, or any other means, or obtain or attempt to obtain any materials or information through any means not intentionally or readily made available through the Services;
• (c) use any device, software, or routine intended to damage or otherwise interfere with the proper functioning of the Services or servers or networks connected to the Services, or take any other action that interferes with administration, security, and/or operation of the Services or other parties’ use of the Services;
• (d) use any robot, spider, or other automatic or manual device or process for the purpose of harvesting or compiling information on the Services for purposes other than for a generally available search engine;
• (e) use any of our names, service marks, logos, or trademarks without prior written consent, including without limitation as metatags, search engine keywords, or hidden text;
• (f) use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;
• (g) transmit or upload files that contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another;
• (h) create a false identity for the purpose of misleading others, breach any contractual or confidentiality obligations, or violate the privacy rights of others;
• (i) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any third party; or
• (j) provide false information, impersonate another person or entity, or misrepresent your affiliation with any entity.

You are prohibited from using our Services to post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic, illegal, or any material that could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. You are also prohibited from using our Services to advertise or perform any commercial solicitation. We will have no obligations with respect to such communications. We reserve the right to remove any and all user submissions it deems in violation of these Terms.

Links to Other Websites

Links to third party websites by our Services may be provided solely as a convenience to you. If you use these third party links, you will leave our Services. We are not responsible for such third party websites, nor do we control such websites. We also do not claim to have reviewed these third party websites or any associated content. As such, we are not responsible for any of these websites or their content. We are not responsible for any charges or fees associated with financial transactions that may occur on or through a third party website. Moreover, we do not endorse or make any representations about any of the websites for which links are provided, or any information, software or other products or materials made available by such third party websites, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our Services, you do so entirely at your own risk. We reserve the right to terminate such links at any time. The mention of specific products, processes, or services within our Services does not constitute or imply a recommendation or endorsement under any circumstances.

The storage or reproduction of our Services (or any part of our Services) in any external internet site or the creation of links, hypertext, or deeplinks between our Services and any other internet website, is prohibited.

Text Message Terms

By providing your telephone number to us or your physician and/or agreeing to participate in a text or communication program (collectively, the “Program”), you consent to receive text messages and/or push notifications from or on behalf of us and/or our partners and suppliers, including messages using automated dialing technology. Such messages may be service-related or contain information regarding products or services that may be of interest to you, service announcements, or programs or other topics of interest and may include confirmation or reminders for billing purposes, medical appointments at our facilities, etc. You do not need to provide this consent in order to purchase any products or services. However, you acknowledge that opting out of receiving text (SMS) messages may impact your experience with the service(s) that rely on communications via text (SMS) messaging.

• Unsecure
  • Messages are unencrypted. You understand that text messages have inherent privacy risks, including that unencrypted text messages are not secure and could be accessed by an unauthorized party, intercepted, or altered without your knowledge or authorization.
• Opt Out
  • To stop receiving text messages, if indicated reply STOP or contact us directly. You consent to receive one last message from us confirming your inactivation.
• Usage
  • Frequency of text messages and notifications will vary depending upon the Services you receive or your transactions with us.
  • You represent that you are the account holder for the mobile telephone number(s) that you provide to opt in to the Program. You are responsible for notifying us immediately if you change your mobile telephone number. You may notify us of a number change.
  • As a user of this Program, you acknowledge that text messages are distributed via third-party mobile network providers, and therefore, we are unable to control all functions related to the delivery of text messages. You acknowledge that it may not be possible to transmit all text messages successfully. We will not be liable for any delays in the receipt of any SMS messages, nor will we be liable for any undelivered messages, as delivery is subject to effective transmission from your network operator.
  • The Program may not be available on all U.S. mobile carriers. Note that your carrier is not liable for delayed or undelivered messages.
  • While we do not charge you for these services, message and data rates may apply to each text message sent or received in connection with the Program, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for details about available plans). Applicable roaming charges may apply.
  • Data obtained from you in connection with this Program may include your telephone number, your carrier’s name, and details of the message (date, time, and content). We may use this information to contact you in accordance with these Terms and to provide the services you request. For additional information on our data collection and use, please read our Privacy Policy.
• Indemnification
  • You agree to indemnify us and any third parties texting on its behalf in full for all claims, expenses, and damages related to or caused, in whole or in part, by your failure to immediately notify us if you change your telephone number, including but not limited to all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
• Suspension; Termination
  • We may immediately suspend or terminate your participation in the Program if it believes you are in breach of these Terms. Your participation in this Program is also subject to termination in the event that your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Program, with or without notice to you.
• Modification
  • We may revise, modify, or amend these Terms at any time. Any such revision, modification, or amendment shall take effect when it is posted to the Website. You agree to review these Terms periodically to ensure that you are aware of any changes. Your continued participation in this Program, including receipt of text messages and/or push notifications without opting out will indicate your acceptance of those changes.

Physicians

The physicians displayed on our Services are credentialed to treat patients at our facilities and, to the best of our knowledge, are in good standing. We may allow you to search physicians by alphabetical listing or other searches based on individual needs or preferences. Physicians employed by the parent company of the hospital may (but are not required to) appear before other physicians.

Disclaimer

YOU AGREE TO ASSUME THE RISK OF ACCESSING AND USING OUR SERVICES. OUR SERVICES, INCLUDING ALL CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, SECURITY, AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE, TO THE FULLEST EXTENT PERMITTED BY LAW. THE INFORMATION VIA THE SERVICES IS FOR GENERAL INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE ADVICE.

WE MAKE NO WARRANTY, AND EXPRESSLY DISCLAIM ANY OBLIGATION, THAT: (A) THE SERVICES OR FEATURES AVAILABLE THROUGH THE SERVICES WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; (B) THE CONTENT OR INFORMATION PROVIDED OR MADE AVAILABLE VIA OUR SERVICES IS ACCURATE, COMPLETE, COMPREHENSIVE OR CURRENT; (C) ANY PARTICULAR RESULTS MAY BE OBTAINED FROM THE USE OF THE SERVICES; (D) THE QUALITY OF THE CONTENT, SERVICES, WEBSITE, OR OTHER MATERIALS OBTAINED THROUGH THE WEBSITE OR SERVICES WILL MEET YOUR EXPECTATIONS; OR (E) OR THAT ANY DEFECTS IN OUR SERVICES WILL BE CORRECTED OR THAT OUR SERVICES OR THE SERVER THAT MAKES OUR SERVICES AVAILABLE ARE FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. WE DO NOT MAKE ANY WARRANTEES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN OUR SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE, IN EACH CASE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. INFORMATION PUBLISHED OR MADE AVAILABLE VIA OUR SERVICES MAY REFER TO PRODUCTS, PROGRAMS OR SERVICES THAT ARE NOT AVAILABLE IN YOUR REGION.

YOU UNDERSTAND AND ACKNOWLEDGE THAT YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY DEFECT IN OR DISSATISFACTION WITH OUR SERVICES IS TO CEASE USE OF OUR SERVICES.

WE RESERVE THE RIGHT TO SUSPEND OR WITHDRAW THE WHOLE OR ANY PART OF OUR SERVICES AT ANY TIME WITHOUT NOTICE AND WITHOUT INCURRING ANY LIABILITY.

Limitation of Liability

IN NO EVENT WILL WE, OR OUR SUPPLIERS OR LICENSORS, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING OUR SERVICES (OR ANY PART THEREOF), OR ANY OTHER THIRD PARTIES MENTIONED VIA OUR SERVICES (OR ANY PART THEREOF) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES (OR ANY PART THEREOF), ANY WEBSITES LINKED TO OUR SERVICES, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, INCLUDING DAMAGES CAUSED BY VIRUSES OR ANY INCORRECTNESS OR INCOMPLETENESS OF THE INFORMATION PROVIDED OR MADE AVAILABLE VIA OUR SERVICES (OR ANY PART THEREOF), OR THE PERFORMANCE OF THE PRODUCTS OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL OUR LIABILITY TO YOU RELATING TO OUR SERVICES (OR ANY PART THEREOF) EXCEED ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY IN SOME CIRCUMSTANCES. CONSEQUENTLY, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THESE TERMS, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE. IF YOU ARE A RESIDENT OF NEW JERSEY, TO THE EXTENT NEW JERSEY LAW PROHIBITS THE LIMITATIONS AND/OR EXCLUSIONS OF LIABILITY SET FORTH IN THESE TERMS, SUCH LIMITATIONS AND/OR EXCLUSIONS SHALL NOT APPLY TO YOU.

Feedback

Any information, including but not limited to remarks, suggestions, ideas, graphics, or other submissions (collectively, “Feedback”), communicated to us through our Services is the exclusive property of us and/or our affiliates. You agree that we may, in our sole discretion, use the Feedback submitted for any purpose, without restriction (except as stated in our Privacy Policy), including in future modifications of the Website or in other Services, or compensation to the person sending the Feedback. You hereby grant us a perpetual, worldwide, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license to use, modify, create derivative works from, distribute, display, and otherwise exploit the Feedback for any purpose.You acknowledge the originality of any Feedback and accept responsibility for its accuracy, appropriateness, and legality.

Indemnity

You agree to defend, indemnify, and hold us, our affiliates, and our respective officers, directors, employees, agents, licensors, and affiliates harmless from and against any and all claims, losses, liability, costs, and expenses (including attorneys’ fees and costs of litigation) arising out of or in any way related to your use of our Services, violation of these Terms, or violation of any third party rights.

Copyright Violations

If you believe that your copyrighted work has been copied and is accessible through our Services in a way that constitutes copyright infringement, please notify our designated copyright agent. The notice must include all of the information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“Copyright Act”). As of the date of the posting of this Agreement, the information that you must provide includes: identification of the copyrighted work that allegedly has been infringed; identification of the material on our Services that you believe infringes the copyright (with sufficient specificity to allow us to locate it); a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; a statement that the information you have provided is accurate and, under penalty of perjury, that you are the owner of the copyright involved or are otherwise authorized to act for the owner; your physical or electronic signature or the signature of a person authorized to act on behalf of the owner of the allegedly infringed right; and your contact information. Please keep in mind that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability. Email us to report any claims of copyright infringement concerning our Services. We will respond to each complaint quickly and diligently. Only copyright complaints should be sent to the above agent. No other communications will be accepted.

Forward-Looking Statements

Some statements made available by our Services are not historical facts and therefore are considered forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934. These forward looking statements are subject to risks and uncertainties as which could cause our actual results to differ materially from those expressed in or implied by the content of our Services. Forward-looking statements made available by our Services are made as of the date of the initial publication and we undertake no obligation to update any of these forward-looking statements as actual events unfold.

Third Party Payments

We are not responsible for any charges or fees associated with financial transactions that occur on or through third party websites. Any payments you may make for services you have found through use of our Services (such as enrolling in a class) are made exclusively through an affiliated third party website the separate privacy policy of which applies, and not through our Services. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.

Termination/Modifications of Services

We reserve the right to modify or terminate your access to the Services or portions of the Services, at any time, temporarily or permanently, with or without notice to you, for any reason, and are not obligated to support or update the Services. The following Sections: Ownership of Services, Trademarks, Disclaimer, Limitation of Liability, Indemnity, Privacy, Limitation on Actions, Dispute Resolution, General, Entire Agreement, Contact Information, and Indemnity (Text Message Terms) of these Terms shall survive any termination. We also may impose limits on certain features and services, restrict your access to parts or the Services, or charge fees for access to portions of the Services without notice or liability. You acknowledge and agree that we will not be liable to you or any third party in the event that we exercise our right to modify or terminate access to the Services or portions of the Services.

Privacy

We will treat any information it collects or receives from you through the Website or our Services in accordance with its online Privacy Policy, which is incorporated by reference. Please review the Privacy Policy before you use the Website or our Services. If you are unwilling to accept the terms and conditions of the Privacy Policy, please do not use the Website or our Services.

Limitation on Actions

You agree that any claim, dispute, or cause of action arising out of these Terms or your use of the Services must be filed within one (1) year after the claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms or related right shall not constitute a waiver of that right or provision.

Dispute Resolution

You agree that any dispute arising out of or relating in any way to your use of the Services requires that the claim be resolved exclusively by confidential binding arbitration except that, to the extent you have in any manner violated or threatened to violate Intellectual Property Rights, we may seek injunctive or other appropriate relief. The arbitration shall be conducted before three neutral arbitrators in Davidson County, Tennessee, U.S.A., in accordance with the rules of the American Arbitration Association (“AAA”), as then in effect. No claims of any other parties may be joined or otherwise combined in the arbitration proceeding. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys’ fees without regard to which party is deemed the prevailing party in the arbitration proceeding. Except for punitive and consequential damages (which may not be awarded), and subject to these Terms, the arbitrators shall be authorized to award either party any provisional or equitable remedy permitted by applicable law. The parties shall equally share all AAA charges and fees associated with the arbitration.

BECAUSE THE USE OF THE SITE REQUIRES THE ARBITRATION OF ANY CLAIMS OR DISPUTES EXISTING BETWEEN THE PARTIES, NEITHER PARTY WILL HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR BEFORE A JUDGE OR JURY OR TO PARTICIPATE IN A CLASS ACTION OR ANY OTHER COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATORS’ DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT EITHER PARTY WOULD HAVE IF SUCH PARTY WENT TO COURT, INCLUDING WITHOUT LIMITATION THE RIGHT TO CONDUCT DISCOVERY OR TO APPEAL, MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.

The award of the arbitrators may be enforced in any court having jurisdiction thereof. Each party consents (a) to the non-exclusive jurisdiction of the courts of the State of Tennessee, or to any federal court located within the State of Tennessee for any action (i) to compel arbitration, (ii) to enforce any award of the arbitrators, or (iii) at any time prior to the qualification and appointment of the arbitrators, for temporary, interim, or provisional equitable remedies, and (b) to service of process in any action by registered mail or any other means provided by law. Should this Section be deemed invalid or otherwise unenforceable for any reason, it shall be severed and the parties agree that exclusive jurisdiction and venue for any claims will be in the state or federal courts located in Davidson County, Tennessee, U.S.A.

General

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition. These Terms will be governed by and construed in accordance with the laws of the State of Tennessee without regard to its choice-of-law provisions. In the event of any conflict between foreign laws, rules, and regulations and those of the United States, the laws, rules and regulations of the United States will govern. We may assign its rights and duties under these Terms without notice to you. You may not assign these Terms, in whole or in part, without our prior written consent, and any assignment in contravention of the foregoing shall be null and void.

Section Titles

The section titles of the Terms are merely for convenience and will not have any effect on the substantive meaning of these Terms.

Entire Agreement

Except as expressly provided in a particular “legal notice” on our Services, these Terms constitute the entire agreement between us and you, respectively, with respect to the use of our Services and content contained therein.

Contact Information

If you have any questions about these Terms, our practices or Services, or your use of the Website, please contact us through our website or call (615) 344-9551. You also may contact us at the address below:

HCA Healthcare
Attention: Terms of Use
One Park Plaza
Nashville, TN 37203

Updated November 1, 2024

Appendix to HCA Privacy Policy List of Service Providers

We engage service providers to perform tasks on our behalf and to assist us in providing the Website, Portal, and Services. For more information, please email us.

This Appendix to the Privacy Policy provides a list of our service providers and the purposes for which we engage them:

• AddToAny. We use AddToAny on some pages of our Website to provide you with the ability to share content with others. For information on AddToAny's privacy practices, see the AddToAny Privacy Policy.
• BizTalk. We use BizTalk as an integration to handle our secure forms. For information on BizTalk's privacy practices, please see the Microsoft Privacy Statement.
• Clearstep Symptom Checker. We use our Symptom Checker Chatbot to collect data from a de-identified user such as their symptoms, gender, age, and to provide answers to follow up questions regarding their symptoms. For information on Clearstep's privacy practices, please see the Clearstep Privacy Policy.
• COVID-19 Chatbot. We use our COVID-19 Chatbot to help users check their COVID-19 symptoms. Information on user interaction with bot is stored in Google Analytics as de-identified data. Please see Google's Privacy and Terms for more information on how Google Analytics processes Personal Information.
• dotCMS. We use dotCMS to build and display HCA Healthcare websites. For information on dotCMS' privacy practices, see the dotCMS Privacy Policy.
• Elsevier. We use services from Elsevier to provide interactive patient education features through our Portal. For information on Elsevier's privacy practices, see the Elsevier Privacy Policy.
• Experian Health. We use Experian Health (formerly MyHealthDirect) for online appointment scheduling. For information on Experian's privacy practices, see the Experian Privacy Policy.
• Formstack. We use Formstack to build web forms and to collect information. For information on Formstack's privacy practices, see the Formstack Privacy Policy.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google LLC, on our Site to help us analyze the traffic and user activity on our Site. Please see Google's Privacy and Terms for more information on how Google Analytics processes Personal Information.
• Google Maps API. We use Google Maps API to provide information on locations and directions to HCA Healthcare facilities. For information on Google Map's privacy practices, see the Google Maps APIs Terms of Service.
• Google Optimize. We use Google Optimize to test variants of web pages and see how they perform against a specified objective. For information on Google's privacy practices, see the Google Privacy and Terms of Service.
• Google Search Console. We use Google Search Console for SEO site health analysis and Google crawl simulation and testing. For information on Google's privacy practices, see the Google Privacy and Terms of Service.
• Jobvite. We use Talemetry, a service provided by Jobvite, to allow you to apply for HCA Healthcare job openings online. For information on Jobvite's privacy practices, see the Jobvite Privacy Policy.
• Jotform. We use Jotform to build web forms and to collect information. For information on Jotform's privacy practices, see the Jotform Privacy Policy.
• Oracle Corporation. We use Taleo, a service provided by Oracle, to allow you to apply for HCA Healthcare job openings online. Please see the Oracle Services Privacy Policy.
• Payflow Pro (a service of PayPal, Inc.) and ePay (a service of Bottomline Technologies (de), Inc.). We use Payflow Pro and ePay to process payments on our Services. Please see PayPal Privacy Policy and the Bottomline Technologies Privacy Policy.
• Podium Webchat. We use Podium to allow users to message our clinics and practices with non-clinical questions related to scheduling a visit and to provide feedback about their experience after a visit. For information on Podium's privacy practices, please see the Podium Privacy Policy.
• Salesforce.com, Inc. We use services from Salesforce to manage our email activity and track user engagement. For information on Salesforce's privacy practices, see Salesforce Privacy Statements.
• Securiti.AI. We use services from Securiti.AI to allow you to choose your preferences for tracking on our websites. For information on Salesforce's privacy practices, see Securiti.AI Privacy Policy.
• Sitecore. We use Sitecore to build and display HCA Healthcare websites. For information on Sitecore's privacy practices, see the Sitecore Privacy Policy.
• Surescripts, LLC. We use services from Surescripts to facilitate the integration of medical records in our Portal. For information on Surescripts' privacy practices, see the Surescripts Privacy Policy.
• YouTube API. We use the YouTube API for front-end functionality and to control analytics for YouTube videos. Google's Privacy Policy explains how YouTube/Google treat your personal data and protect your privacy when you provide your personal data in connection with your access and use of their services.
• Vital ERAdvisor. We use Vital ERAdisor to guide patients during an emergency room visit. It predicts wait times, explains test results, and increases follow-up & medication adherence.
• WebMD Ignite. We use WebMd Ignite to collect data from a user and to provide a health risk assessment tool available for evaluating their health risks and connecting with relevant services from us. For information on WebMD Ignite's privacy practices, see the WebMD Privacy Policy.

Social Media Policy

Disclaimer

The information and advice published or made available through this web site is not intended to replace the services of a physician, nor does it constitute a doctor-patient relationship. Information on this web site is provided for informational purposes only and is not a substitute for professional medical advice.

Comment Policy

We encourage your comments on HMCC's various blogs, and hope you will join the discussions. We can't respond to every comment, particularly those that deal with individual medical cases and issues. We review comments before they're posted, and those that are off-topic or clearly promoting a commercial product generally won't make the cut. We also expect a basic level of civility; disagreements are fine, but mutual respect is a must, and profanity or abusive language are out-of-bounds.

That's the plain English version. Here it is in legal language:

By posting any comments, posts or other material on HMCC-sponsored blogs, you give HMCC ("HMCC") the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from, and otherwise use your submission for any purpose in any form and on any media. You also agree that you will not:

1. Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights.
2. Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by HMCC in its sole discretion.
3. Post advertisements or solicitations of business.
4. Post chain letters or pyramid schemes.
5. Impersonate another person.
6. Allow any other person or entity to use your identification for posting or viewing comments.
7. Post the same note more than once or "spam."

HMCC reserves the right (but is not obligated) to do any or all of the following:

1. Remove communications that are abusive, illegal or disruptive, or that otherwise fail to conform with these Terms and Conditions.
2. Terminate a user's access to the blog feature upon any breach of these Terms and Conditions.
3. Edit or delete any communications posted on the blog feature, regardless of whether such communications violate these standards.

Finally, you agree that you will indemnify HMCC against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to any material you have posted.

Acceptable Use Policy
for our Guest Wi-Fi Network

Updated as of June 13, 2016

Authorized Use

Please read the terms and conditions of this Acceptable Use Policy (“Policy”) carefully before using the wireless Internet service (“Service”) provided by the Website owner identified on the Website homepage (“we,” “us,” or “our”). We provide the Services as a free public service to our patients, their families and visitors, physicians, and in some cases, our employees (“you”). Your use of the Service must adhere to all policies, standards, and guidelines at all times, including, but not limited to the Terms and Conditions and Privacy Policy, which are posted or made available on this website homepage.

Acceptance

By indicating your acceptance of this Acceptable Usage Policy, either by clicking on the “I Agree” button below or by accessing the Service, you agree that you have read and accept the terms and conditions contained herein.

Limited Employee Use

Our employees and employees of our affiliates (“employees”) may use our Services if they access or use the Services using a personal device not provided by us or our affiliates and if such access is for personal use and not for work purposes. Employees may not use the Services from a device provided by us or our affiliates or for employment purposes, unless approved in advance by our management for a specific business requirement. If management approves the employee’s use of the Services, the employee has the responsibility to use the Service only for the approved business purposes, and in a professional, ethical, and lawful manner in accordance with our Code of Conduct. Violations of our Internet policies, standards, or guidelines could result in disciplinary action, including, without limitation, employee termination.

Your Responsibilities

As a condition of your use of the Service, you agree to all of the following:

• You are solely responsible for any actions taken from your device (whether intentional or unintentional) that cause damages or otherwise affect other devices or users of the Service.
• You are responsible for your own device and securing it prior to connecting to the Service.
• You are responsible for ensuring that your wireless device is running up-to-date antivirus software.
• You acknowledge and agree that, by using the Services, you may expose your device to worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing and other abuses by third-parties.
• You agree not to run programs, services, systems, processes, or servers, whether by yourself or in connection with other users, in such a way that could degrade network performance or accessibility of the Services (including, without limitation, by saturating network or computer resources, overloading the network with data or conducting other malicious activities).
• You will respect the conventions of the Service and refrain from any actions construed to be negligent or malicious.
• You will not knowingly send email containing viruses or other malicious or damaging software.
• You may not send electronic chain letters, mail bombs or any similar communication.
• You may not connect to “Peer to Peer” file sharing networks or download large files, such as movies, television programming, or CD ISO images.
• You agree not to attempt to circumvent or subvert any system or network security measures.
• You agree not to create or run any programs that are designed to identify security loopholes, decrypt intentionally secured data, or gain unauthorized access to any system. You agree not to attempt to decode or otherwise obtain restricted passwords or access control information.
• You understand that wireless Internet access is inherently not secure, and you should adopt appropriate security measures when using the Service. Facility highly discourages the conducting of any confidential transactions (such as online banking or credit card usage) over any wireless network, including the Service.
• You will only use the Service for lawful purposes and in a manner consistent with the rights of other users.
• You will not use the Service in a manner that would violate any law or infringe any copyright, trademark, trade secret, right of publicity, privacy right or any other right of any person or entity.
• You agree to respect all copyrights. The unauthorized downloading or sharing of copyrighted materials is strictly prohibited.
• You will use the Service only as permitted by applicable local, state, and federal laws.
• If you violate these obligations, you may be prosecuted by local, state, or federal authorities.
• You agree not to use the Service to access another person’s computer, computer account, files or data without permission.
• You acknowledge that forging the identity of a user or machine in an electronic communication is prohibited.
• You shall not use the Service to access, transmit or store material that is pornographic, obscene, libelous or defamatory, or which holds anyone in a false light, invades any right of privacy, or violates a right of publicity.
• You will not access web sites which contain material that is grossly offensive to Facility’s community, including clear expressions of bigotry, racism, or hatred.
• You will not access web sites that exploit the images of children under 18 years of age.
• You will not access web sites that contain material that defames, abuses, or threatens others.

Technical Support

We use reasonable efforts to provide technical support for the Service Monday through Friday from 8 a.m. to 5 p.m. (CST), excluding holidays. You understand that you are not guaranteed the right to receive technical support.

Discretion

We have no control over the information obtained through the Internet and cannot be held responsible for the content or accuracy of any information obtained by you through the Internet as a result of your use of our Services. You may find materials on the Internet which are offensive or inappropriate. You understand that your use of the Services is at your own discretion. We reserve the right (but are not obligated) to remove, block, filter, or restrict by any other means any materials that we believe in our sole discretion may be illegal, subject us or our affiliates to liability, or which may violate this Acceptable Use Policy or any other policy or agreement, including, without limitation, the Terms of Use and the Privacy Policy, accessible via the Website homepage. You understand that we may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong, without notice to you. Your violation of any of these terms and conditions may result in the suspension or termination of either access to the Service and/or our facility or other actions as detailed below immediately and without prior notice to you.

Disclaimer

WE PROVIDE THE SERVICES ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES RELATED TO THE SERVICE. WE MAKE NO WARRANTIES WITH REGARD TO THE ACCURACY, RELIABILITY, ACCESSIBILITY, COMPLETENESS OR TIMELINESS OF ANY INFORMATION RECEIVED THROUGH USE OF THE SERVICE OR WITH RESPECT TO THE AVAILABILITY OF THE SERVICE OR SPECIFIC RATES OF SPEED. WE DO NOT WARRANT THAT THE SERVICE WILL BE OPERATIONAL, SECURE, ERROR-FREE, VIRUS FREE OR TAMPER-PROOF. YOU USE THE SERVICE AND ALL INFORMATION AND MATERIALS OBTAINED THROUGH THE SERVICE AT YOUR OWN RISK.

Indemnification

You shall indemnify, defend and hold us and our affiliates and our respective officers, directors, employees, shareholders, members or agents harmless from all damages, liabilities and expenses (including but not limited to all costs, including attorneys’ fees, court costs, expenses and settlements resulting from any action or claim) arising out of, connected with or resulting from any violation of this Agreement by you and/or your use of the Service.

Limitations

YOU EXPRESSLY AGREE THAT IN NO EVENT SHALL WE OR OUR AFFILIATES OR OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, MEMBERS OR AGENTS BE LIABLE FOR ANY DAMAGES OR PENALTIES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION, RESULTING FROM THE USE OR INABILITY TO USE THE SERVICE, WHETHER SUCH LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STATUTE, REGULATION, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SUCH PARTY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR PENALTIES. IN THE EVENT THAT ANY PORTION OF THE FOREGOING PROVISION IS FOUND FOR ANY REASON TO BE UNENFORCEABLE, THEN YOU EXPRESSLY AGREE THAT IN NO EVENT SHALL THE TOTAL LIABILITY OF US, OUR AFFILIATES, AND OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, MEMBERS AND AGENTS, REGARDLESS OF THE FORM OF CLAIM OR ACTION, EXCEED, IN THE AGGREGATE, ONE HUNDRED DOLLARS ($100.00).

You understand that neither we nor our affiliates will be held liable for any damage, undesired resource usage, or detrimental effects that may occur to your device and software while you use the Service. You hereby release us and our affiliates from liability for any loss, damage, security infringement, or injury which you may sustain as a result using the Service. You agree to be solely responsible for any such loss, infringement, damage, or injury. If the Service is or becomes unacceptable to you, your sole remedy shall be to stop using the Service.

Changes to Service

The Services may change from time to time. You understand that we reserve the right to change the Services or any feature of the Services offered without notice. We also may revise, amend, or modify these terms and conditions and any other policies and agreements at any time and in any manner. Your continued use of the Services shall be your acceptance of such revised, amended or modified terms and conditions, which will be effective immediately upon posting such revised, amended, or modified terms and conditions to the Website. You are responsible for reviewing these terms and conditions from time to time to ensure that you are aware of any changes.

Termination and Suspension

You understand and agree that we may terminate the Service or your access to the Service at any time, with or without reason or notification.

Dispute Resolution

You agree that all disputes arising from your use of the Services shall be construed, governed and enforced under the laws of the United States and the State of Tennessee (without regard to rules governing conflict of laws). You agree to negotiate any disputes in good faith. If no resolution is achieved within thirty (6) days after such negotiation, then either you, us, or our affiliates may submit the dispute to non-binding mediation. You will bear your own costs and expenses of participating in the mediation (including without limitation, attorneys’ fees), which shall take place in Davidson County, Tennessee and you shall bear one-half (1/2) of the costs and expenses of the mediator. The matters discussed or revealed in the mediation session shall not be revealed in any subsequent litigation. In the event the matter is not resolved in the mediation, suit may be brought. Nothing in this section shall be deemed to limit a party’s access to the court system to pursue a remedy that is limited to injunctive relief.

Severability

If any term herein is declared invalid by a court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity, so that the remainder of that provision and all remaining provisions will continue in full force and effect.

Waiver

No waiver of any breach of a provision of these terms shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provision hereof and no waiver shall be effective unless made in writing.

Electronic Agreement and Counterparts

You agree that all agreements and transactions between you and Facility and HCA can be conducted electronically. You may print a paper copy of this Agreement to retain for your records.

Copyright Violations

If you are a copyright owner or such owner’s agent and believe that Facility’s Service have been used to infringe your copyrights, you may submit a notification to copyright@hcahealthcare.com containing: an identification of the copyright claimed to have been infringed and the material that is claimed to be infringing; information reasonably sufficient to permit Facility and HCA to locate the material; your contact information; a statement that you have a good faith belief that use of the material in the manner complained of is not authorized and that you are authorized to act on behalf of the owner.

HCA Nondiscrimination Notice

We comply with applicable Federal civil rights laws and do not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law.

We provide:

• Free aids and services to people with disabilities to communicate effectively with us, such as:
• Qualified sign language interpreters; or
• Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Free language services to people whose primary language is not English, such as:
• Qualified interpreters; or
• Information written in other languages.

If you need access to services or to report a concern regarding discrimination in access to services, please contact the Access Compliance Coordinator (ACC).

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the ACC is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through their Office of Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Office for Civil Rights complaint forms.

ATTENTION: Language assistance services are available to you at no charge. Call .

Disclosure Statements

Disclosure Regarding Pregnancy Termination

As of 12/20/2022

HCA Healthcare hospitals and facilities work with licensed physicians who use their extensive training and experience to exercise their independent medical judgment to assess patients’ needs and determine the course of treatment consistent with applicable federal and state laws and regulations. In medical emergency circumstances, a licensed and appropriately credentialed physician at an HCA Healthcare hospital may perform an emergency abortion that such physician (exercising his or her independent medical judgment) determines and documents as meeting an applicable federal requirement or state law exception. As always, our focus is to provide quality care for our patients.

Responsible Disclosure Statement

As of 6/1/2018

Above all else, HCA Healthcare is committed to the care and improvement of human life. Part of that mission is to protect our patients, people, systems, and facilities.

If you believe you’re aware of a potential security vulnerability, please let us know by emailing our Information Protection & Security team directly at Information.Protection@hcahealthcare.com. We also maintain an ethics line (1-800-455-1996) to receive concerns about a violation of our Code of Conduct or policies and procedures.

Please review the following prior to submitting:

• We ask that you work with us to diagnose and correct a vulnerability prior to publically disclosing it to ensure the safety and wellbeing of our patients and systems.
• We ask that you refrain from including sensitive information in any submission to us, e.g. patient identifying information.
• We ask that you not perform vulnerability or similar testing on products that are actively in use for public safety reasons.
• We ask that you not take advantage of any vulnerability you have discovered.

Notice: In the event you share information with us, you agree that the information you submit will be considered non-proprietary and non-confidential, and that we may use such information in any manner, without restriction. Furthermore, you agree that submitting information does not create any rights for you or any obligation for us.

Last Updated: June 2018

HMCC

Notice of privacy practices

Your Rights and Protections Against Surprise Medical Bills

Updated as of December 20, 2021

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn't be charged more than your plan's copayments, coinsurance and/or deductible.

What is "balance billing" (sometimes called "surprise billing")?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn't in your health plan's network.

"Out-of-network" means providers and facilities that haven't signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called "balance billing." This amount is likely more than in-network costs for the same service and might not count toward your plan's deductible or annual out-of-pocket limit.

"Surprise billing" is an unexpected balance bill. This can happen when you can't control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

You're protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most they can bill you is your plan's in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can't be balance billed for these emergency services. This includes services you may get after you're in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Applicable State balance billing information may be found at the bottom of this notice.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan's in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can't balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other types of services at these in-network facilities, out-of-network providers can't balance bill you, unless you give written consent and give up your protections.

You're never required to give up your protections from balance billing. You also aren't required to get out-of-network care. You can choose a provider or facility in your plan's network.

Applicable State balance billing information may be found at the bottom of this notice.

When balance billing isn't allowed, you also have these protections:

• You're only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.
• Generally, your health plan must:
  • Cover emergency services without requiring you to get approval for services in advance (also known as "prior authorization").
  • Cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.

If you think you've been wrongly billed, contact
Centers for Medicare & Medicare Services (CMS)
Website: https://www.cms.gov/nosurprises/consumers
Phone: 1-800-985-3059

Visit Centers for Medicare & Medicaid Services No Surprises Act for more information about your rights under federal law

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost

Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.